Could asking two simple questions actually help double your sales?
Absolutely. Here’s a real-world case that proves it. And it just happens to be my favourite case of all.
It’s a story of a premium grill brand you most likely know – Weber Grills. In a period of just 3 years, they’ve doubled their sales.
How did they do it? By adapting their marketing to their best customers’ PERCEPTION (even if it sounds illogical)
Check out the full story:
Conclusion
When done right, NPS can boost both your organization’s results, and make you into an internal hero. I hope this example helped you to recognise the opportunities for your situation.
If you are still struggling to clearly identify the opportunities, quick wins and a path to get there, feel free to reach out for us for a complimentary consultation. Just send us an email at info@futurelab.net and we can arrange the time for the discussion.
In the meantime, I wish you lots of happy customers!
If you want to learn more about NPS and Voice-of-Customer Programs in B2B – check the ultimate guide, which we have created, based on our 15 years experience and real life examples.
