Futurelab

NPScalibrate

You NPS® is starting to get real impact.

You see some positive change and some early signs of growth, but now you’re ready to take it to the next level.

What you do NOW could make or break your Net Promoter programme.

NPScalibrate will help that you make it stronger, increase your ROI and get you the support from the C-level you need.

About us

Futurelab is Europe's premier customer-centric strategy boutique. We help our clients profitably manage and improve their customer's experience, develop compelling new value propositions and organise their business and culture in a customer-centric way.
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Our services

Some of our cases

Innovating in savouries (EUR)

Retain clients in online retail (RU)

Develop customer-centric insurance (EUR)

Re-invent regional newspapers (US)

all cases

Inspiration

Consumer Trends And Retail

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We present some key consumer trends and how retailers can adapt. A compilation of presentations Alain Thys gave in Vilnius (2013) and Tallinn (2014).

So You Want To Be Innovative?

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Many innovations fail because they have little customer relevance. This presentation explores how to innovate less, but with more meaning.

more inspiration

About Futurelab

Futurelab is Europe's premier customer centricity experience consultancy. We help our clients to profitably manage and improve their customers' experience and journeys, develop compelling new value propositions, organise their business and culture in a customer-centric way and transform digitally. When working in these domains we always aim to be inspiring, surprising and meaningful. And above all, we make sure that anything we talk about can actually be implemented in your business.

So You Want To Be Customer-Centric?

Retail 360®

Customer Experience Management