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NPS and VOC in B2B
CX & EX in Contact Centers
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CXMA
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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
We make
customer-centricity happen... profitably!
NPS and VOC in B2B
NPS and VOC in B2B
From getting the voice-of-the-customer measurement right to how you can improve your existing program, we have 15 years of experience driving ROI from VOC.
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CX & EX im Contact Center
CX & EX im Contact Center
From personalized travel to employee satisfaction, we know how you can drive ROX into your contact center
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Customer Lifecycle Management
Customer Lifecycle Management
From better understanding your customer's reality to aligning your workforce with a unified framework, we'll help you develop an action plan for structural CX improvements.
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Customer innovation
Customer innovation
From defining your value proposition to developing promotional effects, we help your business create innovations that matter to your customers.
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You don’t know where to start?
You don’t know where to start?
Our Customer Experience Maturity Assessment is a proven and certified approach to help you develop a feasible, prioritised, and aligned roadmap towards ROI through Customer Experience.
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Our news & tips
Knowledge
PEOPLE TALK
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DON’T ADD INSULT TO INJURY
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THE GOOD COFFEE INDEX
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CHEAP IS EXPENSIVE
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HELPING PEOPLE HELPING PEOPLE
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ARE YOU OVERWHELMING YOUR AUDIENCE?
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APRIL FOOLS!
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WHICH FROGS ARE YOU BOILING?
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Who we work for
Some of our clients past and present
What do we do
Some of our cases
Cable TV customer service disaster
NPS consistency for global engine manufacturer
Customer journey mapping in telco (Global)
Pioneer large-scale customer-centricity (Global)
Structure the automotive experience (EUR)
CEE media group
