We make
customer-centricity happen... profitably!

NPS and VOC in B2B

NPS and VOC in B2B

From getting the voice-of-the-customer measurement right to how you can improve your existing program, we have 15 years of experience driving ROI from VOC.

CX & EX im Contact Center

CX & EX im Contact Center

From personalized travel to employee satisfaction, we know how you can drive ROX into your contact center

Customer Lifecycle Management

Customer Lifecycle Management

From better understanding your customer's reality to aligning your workforce with a unified framework, we'll help you develop an action plan for structural CX improvements.

Customer innovation

Customer innovation

From defining your value proposition to developing promotional effects, we help your business create innovations that matter to your customers.

You don’t know where to start?

You don’t know where to start?

Our Customer Experience Maturity Assessment is a proven and certified approach to help you develop a feasible, prioritised, and aligned roadmap towards ROI through Customer Experience.

Learn more

Our news & tips

Knowledge

Fred Reichheld says 95% of all VOC Programmes are set up incorrectly – is yours?

The Customer’s Dilemma: Acquisition vs. Retention

Is Your Company Product-Centric or Customer-Centric?

The State of the CX Professional in 2022

CX in 2022: Employee Experience Is the Biggest Hurdle, and Getting Leadership Commitment Is Key

The Customer’s Dilemma: Acquisition vs. Retention

The Marketer’s Dilemma: Acquisition vs. Retention

What Thoughts Do You Wish to Create?

Who we work for

Some of our clients past and present

What do we do

Some of our cases

Woman yelling into old-fashioned telephone receiver

Cable TV customer service disaster

Classic old car

NPS consistency for global engine manufacturer

Asian man using his mobile phone.

Customer journey mapping in telco (Global)

Level of quality service, satisfaction, customer loyalty concept

Pioneer large-scale customer-centricity (Global)

Automatic gear stick of a modern car. Modern car interior details. Close up view.

Structure the automotive experience (EUR)

Young woman working at desk in office

CEE media group