NPS and VOC in B2B

Collect the right insight, the right way

Turn feedback into profit

Transform your customer experience with a well-crafted Voice of the Customer (VoC) program. Collecting the right insights in the right way is essential to driving growth and profitability, and that’s where our services come in. From NPS to Customer Effort Score and voice-driven data collection – we have the tools and the experience.

We offer a comprehensive suite of services to help you develop a successful Voice of the Customer program, from Define & Design to Technical Implementation. We can even  run an outsourced Voice of the Customer Programme for you.

And if you’re already running a program but not seeing the results you want, our certified assessment method, VoC Calibrate, can help you quickly determine where improvements can be made and prove the ROI of your programme.

Let’s work together to develop a powerful Voice of the Customer program that will take your business to the next level.

Here you can find our latest whitepaper How to make your Voice of the Customer Programme Work

What We Offer

VoC Roadmap

Get started on your Voice fo the Customer journey with our comprehensive package that includes business case development, management buy-in support, and a solid proof-of-concept that will help you build momentum for your program.V

VoC Action Plan

Ensure that your customer data is acted upon at all levels of your organization with our implementation services that help you design and execute an effective action plan that leverages your customer feedback by closing the inner and outer loop.

International VoC Roll-out

Launch your NPS program globally with our support and guidance on pragmatic, consistent, and inspiring roll-out strategies that take into account cultural and regional differences.

VoC Calibrate and Enhancement

Take your existing VoC program to the next level with our benchmarking, promoter activation, forecasting, and other advanced services that help you identify opportunities for improvement and deliver actionable insights.