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Understand where your CX is now – Plan the path for improvement
If you don’t know where to start improving your Customer Experience, this is a great start. Our Customer Experience Maturity Assessment helps you and your team understand where your CX is right now, and where it needs to be – for the sake of your customers and the bottom line.
Together with your team, we will:
Duration: 2-4 weeks
Level: Suitable for any level of maturity
Deliverables:
An assessment report with a benchmark, covering 4 areas of CX
A roadmap with 5-10 short-term wins and long-term projects, prioritised and adopted by your team
Discover the current state of your Customer Experience and benchmark it against industry standards.
Define actionable short- and long-term projects that will take your CX to the next level and align your team around a clear vision for the future of your CX.
Receive a comprehensive roll-out plan that prioritizes the most impactful projects and provides clear guidance for implementation.
With our expert guidance, you can ensure that your CX efforts are aligned with your company’s goals and objectives, improving your customer satisfaction and your bottom line.
If you would like to receive more information on our service offer, or have a conversation about customer-centric innovation in particular, please do not hesitate to get in touch for an informal chat.
+49 89 262 029 900
info@futurelab.net
Futurelab GmbH
Managing Director/Geschäftsführer:
Stefan Grünzer
Address: Ganghoferstrasse 66e, 80339 München, Deutschland
Register: München HRB 253965
