Stefan is a disruptive influence. As co-founder, and Managing Director of Futurelab, he helps companies to become more profitable by focusing on their customers, He also encourages businesses to shake up their marketplace through meaningful innovation in customer experience.
After 20 years working with C-level teams at Audi, Vodafone Group, ING, BAT Japan, Sanoma CEE, Heineken, Philips, Bank of Piraeus, JTI Ukraine, ETEX and many others, Stefan just knows what works and what doesn’t. He delivers brand advocacy strategies based on customer and employee engagement, motivation and empowerment.
Marina is ruthless with clutter. She specializes in cutting through and helping clients pinpoint the questions that have the power to transform customer experience and deliver profit.
Marina kicked off her career in market research, before moving into media planning where she worked on accounts for Danone, Dandy and Unilever. She then used her experience to set up a media consultancy in partnership with international media auditors. She believes customer-centricity should be business-as-usual and joined Futurelab to make it so.
Besides leading Futurelab Research, Marina provides media and strategic marketing expertise to Futurelab clients across Europe and Asia. She has worked with brands such as Toyota, Merceded, Vodafone, Sanoma, Ozon.ru, Shapeways, Weber-Stephen, American Consolidated Media, Unibake, Visa, Shell, Nokia, and Adidas.
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Representations: Valencia, London, Athens
Network partners: Copenhagen, Prague