8 Ways in which NPS® can add value to your business

Could asking two simple questions actually help double your sales?

Over the past 15 years, I’ve seen this and many other amazing results of well run Net Promoter programmes:

Increasing customer retention / loyalty
Generating a tsunami of warm customer referrals (that generate prospects up to 50X more likely to buy)
Growing the average spend of key accounts
Breaking down organizational silos…

The bottom line: NPS can add tremendous value to your business. Here are 8 examples — with 10 real-world cases — on how to use NPS to create tangible business results.

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8 ways in which NPS can add value to your business from Futurelab

Conclusion

When done right, NPS can boost both your organization’s results, and your career. I hope these examples helped you to recognise the opportunities for your situation.

If you are still struggling to clearly identify the opportunities, quick wins and a path to get there, feel free to reach out for us for a complimentary consultation. Just send us an email at info@futurelab.net and we can arrange the time for the discussion.

In the meantime, I wish you lots of happy customers!

If you want to learn more about NPS and Voice-of-Customer Programs in B2B – check the ultimate guide, which we have created, based on our 15 years experience and real life examples.

B2B, B2C, Net Promoter Program, NPS, Stefan Kolle
October 13, 2018

Stefan Kolle

Innovator – Disruptor – Enabler Stefan is a disruptive influence. As co-founder, Managing Director and Chairman of the Board of Futurelab, he encourages businesses to shake up their marketplace through meaningful innovation in customer experience.

After 20 years working with C-level teams at Vodafone Group, ING, BAT Japan, Sanoma CEE, Heineken, Philips, Bank of Piraeus, JTI Ukraine, BNP Paribas Investment Partners, Stefan just knows what works and what doesn’t. He delivers brand advocacy strategies based on customer and employee engagement, motivation and empowerment. Lives: Now Thinks: 5 years from Now Always finds the extra angle; if there isn’t an extra angle, he creates it Addicted to technology Strives for a world without the need for advertising Several C-level roles in insurance, finance and technology Developed new businesses in 13 countries and launched one of the first web-builders in NL Stefan’s role model is Leonardo da Vinci Juror for the Webbies Net Promoter® Certified Associate Email: sko@futurelab.net

About this blog

This blog reflects the personal opinions of individual contributors and does not represent the views of Futurelab, Futurelab’s clients, or the contributors’ respective employers or clients.