by: Sigurd Rinde
Business is really not that complicated.
But we like to complicate things.
Sure if you have a gazillion SKUs, umpteen "markets" and 234,000 employees stuff can easily become muddled.
But in essence that big one is no different from the local mom and pop bakery. Really.
You need three things, clear and unambiguous, no less, no more and – in exactly this order. Did I mention in exactly this order?
With that abundantly clear it follows:
2. A Business Model. As in "and how are you going to use your resources to deliver that value and how are you going to keep some of the value yourself?"
And with an obvious Business Model (yes, with a clear Strategy the Business Model do become obvious) this should follow more or less by itself:
3. A way to Execute.
Simple, not? Me trying to create a blinding flash of the obvious?
Not so, this is what often (mostly?) happens:
Small: The start-up has one focus; make a bundle of money, build to flip, etc. You’ve seen them, meaning of life is to become rich, everything else is secondary. Customer is a "market" – a "target".
2. Business Model
Small: The start-up focus is now on "how to grab most of the cake for myself" with little thoughts about the cake itself. All functions geared towards grabbing cake. Cake seldom makes itself.
Big: The big one with the Dilbertesque vision statements (read no strategy) have lost it’s way and survives from mere size. Meaningless re-orgs (read Business Model tweaks) becomes the order of the day. Or acquisitions of course, gobble-gobble.
Small: The start-up focus must now be on pushing something down the throat of the customer so he can fatten himself. Big, big budgets for advertising, PR, marketing are clear tell-tales. Add much ado about secrecy. As nobody really fancies pushing a solid command and control structure is required: Five chaps in a start-up titled CEO, COO, CTO, CFO, CMO – pretty clear message I would think.
(VCs take note: Do not require this, shy away from it! Hah, as if they’re ever gonna learn… no C-levels, scary!)
Big: The big one with the iffy or non-existent strategy (yes, most lack the core of "how to be different" so in reality they do not have a strategy) will have to rely on adapting some standard Business Model to execute. Buying structure, implementing industry "best practices" all the way, copying others.
Result? Failure for sure – short or long term does not matter.
What should have been would be this:
Small: The start-up has a real purpose to make their customers happy, better, richer and know how and why they are different from everybody else.
Big: The big company using it’s tremendous knowledge about (remember to record, keep and and make available such amazing valuables!) and connections with their customers to recreate their original purpose as their customers move on.
[If this first exercise does not pan out nicely, stop here and do something else.]
2. Business Model
Small: The start-up Business Model is a snap, you have an abundantly clear purpose and know how to be different so it’s just a matter of putting the clearly needed resources into the equation.
Big: The big one differs only in that it has much resources that will often influence it’s strategy changes and tweaks. Fair enough as long as it makes clear sense.
[If you cannot create the good value for your custmers and find some to keep for yourself, stop here and do something else.]
Small: Given a simple and easy to understand purpose and knowledge of how to do it not much structure is needed. If all knows abundantly well the whys and the whats, then train and support. That’s all what you need.
Big: The same applies to the big one with one caution added: Do not let the existing structure (organisational hierarchy) or culture (this is how we always do it) get in the way.
Did I mention the sequence?
1. "What value am I going to deliver to what customers and how am I going to be different?"
2. "How to use my resources to deliver that value and keep some of it for myself?"
3. "Train and support the people accordingly, then get out of the way".
Why not I wonder… I like it simple being a simple mind etc.
[Update] I forgot the rather obvious, but perhaps not so humble conclusion, so bear with me:
When struggling with Business Model or Execution issues (which includes culture, organisational, product or almost any business issue) – then revisit # 1 – Strategy – again.
If the Strategy is iffy, muddled or plain nonsense then any attempt to fix, tweak or repair in the # 2 and 3 areas would be moot.
And if you do a quick survey of available Strategy / Vision statements on corporate web sites, well, then you may start to wonder why they are spending time on band-aiding when the leg is falling off…