by: Roger Dooley
Advertising Age revisits neuromarketing, this time in the form of a blog post by Jonathon Feit, Neuromarketing and Diversity Go Hand-in-Hand. Writing about the 2007 American Magazine Conference in Boca Raton (nice work, if you can get it…), Feit posits:
Neuromarketing — assuming its science can be
translated into a meaningful technology — would finally enable
marketers to reach out and pinprick consumers not using broad strokes
like geography; not even using concentric criteria like demographic and
psychographic information within a geographic area.
imagine the implication of knowing one’s customer at the deepest
biological level! To do so is necessarily to recognize the biological
commonalities that define Homo Sapiens — and at the same time, to wend
through the labyrinth of upbringing, education, genetic proclivity and
emotion that comprises each individual’s quintessential uniqueness.
endgame of neuromarketing would enable a seemingly paradoxical
celebration of diversity at the most fundamental, humanistic levels,
tucked inside a double-helix of commonality. It would provide
proof-positive that, for all our differences, we are built (and
function) in largely the same way.
intriguing idea, but I fear that it may give neuromarketing a bit too
much credit. My concern isn’t that neuromarketing will show that
everyone harbors racist tendencies (although Malcom Gladwell’s Blink suggests that even the most open-minded people have subliminal reactions that differ in response to different races).
just as the search for a “buy button” is doomed, so are searches for
universal common ground in reaction to advertising. Our brains aren’t
like personal computers that come pre-loaded with standard firmware and
software. They have been developing since birth, and have been heavily
influenced by family, society, education, culture, experience, and
everything else in the surrounding world. Our brains are plastic (in
the sense that they can change), too - the brain will rewire itself in
respose to injury or even activities like music training.
I think it unlikely that neuroscientists will find that we are really
all the same inside our skulls. People who react differently on the
surface to advertising or other media will no doubt be found to have
different patterns of activity in their brains. While superficial
similarities will be (and already are) evident, in most cases I think
marketers will do what they have done in the decades before
neuromarketing: study our differences to target their
ads more effectively. Of course, sometimes it could be useful to look
for common ground: Super Bowl ads, for example, will be viewed by an
extremely diverse cross-section of society.
dismiss Feit’s suggestion out of hand. It is entirely possible that in
some cases neuromarketing studies could show more useful customer
segmentation strategies than groupings based on simple racial and
ethnic characteristics. I’m an optimist, as Feit seems to be, and I
hope he is right.