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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: user behaviour
DCX/CRM: Avoiding Failure (1)
Maz Iqbal
30/12/2018
Hostages, Users, Evangelists and Experts
Karl Long
03/07/2011
Where Do the 65+ Go Online
Dick Stroud
17/12/2009
All that Twitters Is Not Gold
Joseph Mann
10/09/2009
Link to the Accenture Report
futurelab
12/01/2022
Boomers+ Generation Y and Social Networks
futurelab
12/01/2022
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