I wrote about 5 things to remember when mapping the Customer’s Journey last week. Here’s my 5-step approach to actually mapping “the thing”. Have questions? Need help? Have a different/better approach? Please let me know in the comments, or reach out to me on Twitter.
Image via flickr
Original Post: http://wimrampen.com/2015/05/31/understanding-the-customers-journey-in-five-steps/