Five Things To Remember When Mapping the Customer's Journey

Here’s a couple of things that, in my experience, you probably best stickto a wall in the room where you are painting the picture of your Customer’s Journey. Somehow we seem to forget when busy. Let me know what you think, or add yours in the comment section below!

Image via flickr

Original Post: http://wimrampen.com/2015/05/25/five-things-to-remember-when-mapping-the-customers-journey/

customer experiences, customer journey, mapping, Wim Rampen
June 3, 2015

Wim Rampen

Occupation: Customer Analytics, Customer Experience & Brand Management

Profile

> 15 years work experience
> 10 years in Customer Relationship Marketing & Services in an international environment
Out of which, 8+years experience in leading (part of) a Business Unit/Division
Learns from sharing his experience, thoughts and ideas with an international crowd of great thinkers and practitioners via both on and offline platforms
Frequent public speaker
Guest teacher in several Post-MBA and MSc programmes on marketing, (service) design and customer service
In 2012, was awarded “Prof of the Year” by the Dutch School for Customer Management, a private Business School

Blog(s)

Wim Rampen’s blog

ARE YOU FEARLESS?

Stefan Kolle 19/07/2024

DON’T F*** IT UP FOR ME

Stefan Kolle 12/07/2024

CX IS A JOB FOR THE WHOLE VILLAGE

Stefan Kolle 05/07/2024

About this blog

This blog reflects the personal opinions of individual contributors and does not represent the views of Futurelab, Futurelab’s clients, or the contributors’ respective employers or clients.