Unhappy Customers Voicing Their Claims Online

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by: Yann Gourvennec

I caught a glimpse of a very interesting post on CNET entitled “Expresscameras.com – Still dirtbags” today.

I think this post is very tale-telling. It is giving a clear idea that customers in the information age should not be trifled with. Regardless of what really happened and whether Expresscameras.com is really a scam, what this message is conveying is that the Internet is in effect empowering consumers who are able to voice their claims directly online and let others know about it.

Original Post: http://visionarymarketing.wordpress.com/2006/02/10/unhappy-customers-voicing-their-claims-online/