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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: utility
Desired Outcomes Matter
Annette Franz
28/12/2015
How Creativity Works
Brian Ling
20/02/2014
Confused Definitions
Jonathan Salem Baskin
07/01/2011
Three Ways Location-based Services Can Add Value to Consumers and Marketers
Matt Rhodes
12/11/2010
Better Billboards
Jonathan Salem Baskin
14/10/2010
Facebook Is a Utility; Utilities Get Regulated
danah boyd
16/05/2010
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