user experiences

Econsultancy really liked the newly designed web site from Admiral Insurance. This is what it said: A redesign that notably puts it ahead of other insurance companies in terms of accessibility and user friendliness.

Is there a difference between UX and CX? Yes. What is the difference between UX and CX Allow me to answer this question by sharing my experience in dealing with a web hosting company.

The reason large parts of the corporate Internet is boring, difficult and of little direct use / effect is because we are unnecessarily complicating it. The Internet should be one thing: simple.

This is the second part of my presentation The next 80%, find the first part here: Part 1: Introduction.

UPDATE: Just came across this from the The Washington Post. Mark Zuckerberg - From Facebook, answering privacy concerns with new settings. He says some very nice things, but I just don't think they can create a service that allows the users to opt out of info sharing and remain free.

Anthony Tjan shares:

While there are obvious ways to gain significant customer understanding, such as surveys and focus groups, some of the most interesting insights come from less direct analyses.

The world is all in a frenzy with the launch of the iPad. Even I could not help but get caught up in the madness. I have been reading a whole host of articles covering the iPad launch, ranging from New York Times tech columnist David Pogue’s schizophrenic review, marketing linchpin Seth Godin’s marketing angle, and blogging actor Stephen Fry’s heart felt “why buy” (loved him in V for Vendetta) and Fastcompany’s “don’t buy” reality check. And these are just a small snap shot of all the articles I’ve been tracking!

by: Ilya Vedrashko

Since I got my webcam upgraded anyway, I thought I'd do a follow up on the Augmented Reality is The New Second Life post and spend a lunch break looking at a few recent implementations of augmented reality in promo microsites.

by: Jonathan Salem Baskin

Nielsen Online released a report in late April, in which it argued that usage rates for new Twitter users dropped precipitously after the first month, and that this meant its growth didn't match the early adoption rates of Facebook or MySpace.

by: Jonathan Salem Baskin

The virtual world Second Life ("SL") has been in the news recently, announcing some high-profile executive changes, and a new policy to help users filter out mature content.

I think the thing might be dead already, only nobody knows it yet.