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Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
Evangelizing Omni-Channel (Why It Is Not the Answer)
Esteban Kolsky
24/08/2015
What Really Annoys Customers About 'Customer Service Pain Points'?
Dick Stroud
21/08/2015
Customer Service Research – One More Time!
Esteban Kolsky
17/08/2015
Customer Service: The Forgotten Marketing Channel
futurelab
12/01/2022
The Silent Rise of Chat in Customer Service Adoption
Esteban Kolsky
02/02/2015
The Operationalization of Customer Service
Esteban Kolsky
23/01/2015
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