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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer experiences
Understanding Online Customer Experience: Which Methods Work?
Ron Shevlin
09/06/2012
Customer Loyalty and Advocacy: What Can We Learn From Jonathan Ive and Zappos?
Maz Iqbal
28/05/2012
Branding: Avoiding Bad Neighborhoods
Roger Dooley
30/03/2012
New Futurelab Representations in Barcelona and Valencia
Alain Thys
02/11/2011
Watch out Apple Genius Bar the O2 Gurus Are Coming
Dick Stroud
17/06/2011
Trader Joes, Where Less Is More
Denise Lee Yohn
31/05/2011
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