It’s high time we introduced another author who has been so kind as to join our MSI blog, namely Esteban Kolsky. A seasoned customer strategist and a researcher, Esteban is a promoter of translating statistics and facts into practical solutions. Always staying on top of new trends and ideas, he has fervently shared his insights both on his blog, thinkJar, and in conferences, webinars and podcasts.
If you want to find out more about his views on customer service, CRM or social business, please feel welcome to read his full MSI archive.
