Blogs

Chief Not Listening Officer

The obvious - and rightful criticism - to the current fashion for Chief Listening Officers is that everybody in the organisation should be listening, not just one designated person or department.

But as this report suggests, Chief Listening Officers aren't really performing the touchy-feely task enshrined on their business card but instead bringing hard data-analysis skills to the torrent of online chatter about the brand. In fact, Susan Beebe - CLO at Dell - describes her job as building "complex queries."

Comments (0) • Posted on on 7 September, 2010 - 20:57

Chief Listening Officer customer feedback customer service Iqbal Mohammed listening

Employing Older Workers

Two people, who should know about the subject, have got together to write a book titled, Managing the Older Worker: How to Prepare for the New Organizational Order. Peter Cappelli (Director for the Centre of HR at Wharton) Resources and Bill Novelli, former CEO of AARP.

Comments (0) • Posted on on 6 September, 2010 - 23:15

Dick Stroud grey employees age workplace

How To Be an Effective Corporate Ambassador

An individual who aligns themselves with a larger organization and has established a reputation, let's say in a niche is no longer representing themselves, they represent themselves, and the organization they work for. In other words, they become ambassadors for both.

Comments (0) • Posted on on 6 September, 2010 - 22:57

brand ambassadors David Armano

Blogs

Chief Not Listening Officer

Employing Older Workers

How To Be an Effective Corporate Ambassador

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