50% of all Voice of the Customer practitioners are unhappy with their programme. Learn how to get the full value of your VoC Programme and inspire the rest of the organization to create value. In the video also you will learn more about the chanllenges and how you can overcome them in terms of: 

  • showing the value of CX and recommendation
  • developing a pragmatic ROI & Business Model
  • implementing the right KPIs 


A webinar delivered by Stefan Kolle on 22 April 2020 to go with the Whitepaper Your VoC Programme is underperforming, and you know it.

You can find the slides, related to the webinar here.