The slides will show you how to get the full value out of your VoC programme.
Once the value is captured, it needs to be communicated into the organization, to inspire more people to generate value.
Remember also that it isn’t enough to create the value, we must also capture it, to effectively prove it to the organization. We need to:
- Show the value of CX and recommendation
- Develop a pragmatic ROI & Business Model
- Implement the right KPIs