ARE YOU FEARLESS?
#NoBullshitCX #20yearsFuturelab “Be honest.” One of the largest insurance groups in the world asked us to review their Voice of the Customer programme. On paper, they were doing everything right. Their customer KPI was highlighted in the annual report, they had a clear business case on how many millions in extra profits one extra percentage […]
Mass affluent finance and investment advice
With liquid, investable assets of € 150,000 to € 750,000 they are a highly attractive, but also highly neglected audience for any financial retailer, life insurer or asset manager.
We can help you capture these customers’ loyalty, by designing and delivering products, services, business models and experiences that really connect to their needs.
