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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: social media
Friendster Suicide
futurelab
12/01/2022
Unhappy Customers Voicing Their Claims Online
futurelab
12/01/2022
Site for Old Spice Invites Users to Cut Own Commercial
futurelab
12/01/2022
CGM & the False Paradox of Contextual Advertising
futurelab
12/01/2022
Web 2.0 and the New Corporate Watchdogging
futurelab
12/01/2022
The New Intermediary – Blogs as Trusted Guides – or Reintermediation
futurelab
12/01/2022
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