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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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Tag: social CRM
The Leaky Bucket Syndrome
Annette Franz
18/09/2013
5 Things You Need To Know About (Social) CRM (Definitions)
Wim Rampen
08/09/2011
Observations Why Social CRM Isn’t….
Wim Rampen
13/08/2011
Mixing Social Media and Customer Service? Skate to Where the Puck Is…
Esteban Kolsky
30/04/2011
New Leaders Drive Customer Service Excellence in the Digital Age
futurelab
12/01/2022
Making Sense of the Chaos: Social CRM with Bill Odell
futurelab
12/01/2022