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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: retail experience
Brand Experience Brief: The Walmart.com Store
Denise Lee Yohn
12/11/2011
Shouldn't We Make Place Special?
David Polinchock
19/01/2011
Radical Continuity: What Any Retailer Can Learn from Nordstrom
John Sviokla
05/09/2010
No Pictures Please
David Polinchock
24/08/2010
Mirror Universe
Denise Lee Yohn
20/07/2010
Customers Who Return Products – Not as Bad as We Thought?
John Caddell
02/12/2009
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