Tag: Esteban Kolsky

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What (Some, if Not Most) CMOs Don’t See

Esteban Kolsky 17/04/2014

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Twitter for Customer Service? These Companies Get It Right

Esteban Kolsky 24/03/2014

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A Customer State Vector? Great Idea – for Customer Experiences

Esteban Kolsky 17/12/2013

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Are You Going To Be Doing Customer Service In 2014?

Esteban Kolsky 26/11/2013

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Knowledge Management and Customer Satisfaction

Esteban Kolsky 14/08/2013

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Looking at the Future of Customer Service

Esteban Kolsky 18/04/2013