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Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: Esteban Kolsky
Want Real Success? Destroy the Company-Centric Customer Experience
Esteban Kolsky
05/10/2015
Evangelizing Omni-Channel (Why It Is Not the Answer)
Esteban Kolsky
24/08/2015
Customer Service Research – One More Time!
Esteban Kolsky
17/08/2015
The Why (And Why Not) of Customer Journey Mapping
Esteban Kolsky
22/07/2015
ICYMM: Communities Are What You Need – Trust Me!
Esteban Kolsky
08/06/2015
Getting To Know You, Getting To Know More About You
Esteban Kolsky
24/04/2015
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