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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: emotional engagement
Are Your Customers Emotionally Unavailable?
Annette Franz
04/06/2016
Should You Feel Empathy or Sympathy? Or… ?
Annette Franz
13/05/2016
Content Is Crap
Greg Satell
29/05/2014
Connect Emotionally to Boost Sales
Roger Dooley
03/09/2011
Insights and Soundbites from Seth Godin
Denise Lee Yohn
16/02/2010
Five Lessons for CEOs from the Massachusetts Senate Race
Dominic Basulto
22/01/2010
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