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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: differentiation
Radio Shack Should've Gone DIY
David Polinchock
15/02/2015
Nothing More Than Feelings
Denise Lee Yohn
16/10/2012
Has Shoedazzle Lost Its Dazzle?
Denise Lee Yohn
23/04/2012
Lessons from Lady Gaga
Denise Lee Yohn
06/09/2011
Content Economics: A Plea for Scarcity & Exclusivity
Matt Bamford-Bowes
04/07/2011
Competitive Brand Positioning
Denise Lee Yohn
27/04/2011
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