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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: design thinking
Tips to Activate Your Customer Personas
Annette Franz
09/11/2021
Ideating the Future-State Customer Experience
Annette Franz
30/06/2021
Participative Relationships: Co-Create the Experience With Customers
Annette Franz
22/02/2021
Updating Your Journey Maps
Annette Franz
24/07/2020
You Aren't Journey Mapping
Annette Franz
06/05/2019
6 Steps From Journey Maps to Outcomes
Annette Franz
29/11/2018
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