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Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: customer service
Service DNA – creating customer service excellence
Lance Bettencourt
20/11/2016
Customer Service Ain’t What It Used To Be
Denise Lee Yohn
12/05/2016
Book Review: The Endangered Customer by Richard. R. Shapiro
Maz Iqbal
07/05/2016
Brand Book Bites from Hug Your Haters
Denise Lee Yohn
21/04/2016
Best Practices for Delivering Excellent Customer Service Across Channels
futurelab
12/01/2022
63 Ways To Improve the Customer Experience
Annette Franz
20/10/2015
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