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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer loyalty
The Effortless Experience: Sensational Headlines, Misleading Conclusion?
Maz Iqbal
24/01/2014
A Remarkable Customer Experience Trumps…
Annette Franz
20/01/2014
Amazon Earns Customer Loyalty With Integrity, Not Rewards
Jonathan Salem Baskin
11/05/2013
Sorry NPS, I’m Not Buying (It)..
Wim Rampen
14/05/2012
Just One Last Question: Four Ways Columbo and the Net Promoter Score Are Alike…
futurelab
12/01/2022
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