Tag: customer experiences

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Cultivating Goodwill Involves More Than Reducing Customer Effort

Maz Iqbal 16/06/2015

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Leadership Involves Mastery of Initiative Conversations

Maz Iqbal 10/06/2015

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CX Journey™ Musings: Are We Dumbing Down the Customer Experience?

Annette Franz 09/06/2015

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Five Things To Remember When Mapping the Customer's Journey

Wim Rampen 03/06/2015

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Getting Everyone on the Same #CX Page

Annette Franz 29/05/2015

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Making Sense of Customer Words

Annette Franz 22/05/2015