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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
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Tag: customer experiences
8 Habits of a Highly-Effective Customer-Focused Culture (Part 1 of 2)
Annette Franz
19/09/2012
giffgaff: How to Generate Delight and Advocacy without Spending a Fortune
Maz Iqbal
04/09/2012
When Does the Customer Experience Begin?
Annette Franz
04/09/2012
What Does It Take to Make an Impact as the Chief Experience Officer?
Maz Iqbal
01/09/2012
Customer Experience Lessons from Neil Armstrong
Annette Franz
28/08/2012
Are We There Yet?
Annette Franz
22/08/2012
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