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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer experiences
Customer Experience Lessons from Peripheral Sparring
Annette Franz
24/10/2012
Deconstructing an Apology
Annette Franz
17/10/2012
Customer Experience Lessons from the Space Jump
Annette Franz
13/10/2012
Employee Recognition Gone Wrong
Annette Franz
02/10/2012
8 Habits of a Highly-Effective Customer-Focused Culture (Part 2 of 2)
Annette Franz
30/09/2012
Customer Experience Lessons from Back to School
Annette Franz
27/09/2012
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