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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: customer experience design
Tips to Activate Your Customer Personas
Annette Franz
09/11/2021
Empathy Maps Are Not Journey Maps – and Vice Versa
Annette Franz
07/06/2021
Digital Schmigital
Annette Franz
05/02/2020
Deliver New Value to Your Customers With Future-State Journey Mapping
Annette Franz
18/08/2019
One More Journey Mapping Mistake
Annette Franz
23/07/2019
Imagine That You're a Human…
Annette Franz
20/06/2018
