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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: customer effort
Proving the ROI of Reducing Customer Effort
Annette Franz
11/05/2021
Humanizing Automation to Help Employees Work Smarter Not Harder
Annette Franz
22/02/2021
CX Journey™ Musings: Is Your Customer Experience Crisis Ready?
Annette Franz
22/04/2020