Tag: CRM

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Dialogue on CRM, Customer Experience, and Customer-Centricity

Maz Iqbal 26/03/2018

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What Is the Single Most Critical Factor in CRM / CX / Digital Success?

Maz Iqbal 08/05/2015

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Can Customer Experience Be Managed?

Annette Franz 08/04/2014

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The Leaky Bucket Syndrome

Annette Franz 18/09/2013

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The Dark Side of Customer Focus, CRM, and Customer Experience

Maz Iqbal 25/07/2013

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“Ridiculous!”: Does Your Organisation Treat Customers This Way?

Maz Iqbal 28/06/2013