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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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CXMA
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Tag: conversations
Use Social Media to Understand Brand Perception
futurelab
12/01/2022
Square Peg, No Hole
Jonathan Salem Baskin
22/10/2010
Guillotine Owners Stay Ahead
Jonathan Salem Baskin
05/10/2010
The Dangers of Brands Over-responding on Twitter
Matt Rhodes
09/09/2010
Sociability: A New Social Media Metric
futurelab
12/01/2022
Really, You Do Control the Message
David Polinchock
01/09/2010
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