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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: competition
Staying Ahead of the Competition
Annette Franz
24/01/2017
Should We Call Out and Directly Challenge Our Competitors?
Denise Lee Yohn
08/10/2015
CX Journey™ Musings: Are We Dumbing Down the Customer Experience?
Annette Franz
09/06/2015
Sometimes It's Good to Be Third
Neil Perkin
11/11/2012
Innovate – Don't Imitate
Annette Franz
01/09/2012
Rethink Your Business
Denise Lee Yohn
17/05/2010
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