Tag: change management

What’s Impeding Change in Your Business?

Annette Franz 09/11/2021

CX Journey™ Musings: Nothing Changes if Nothing Changes

Annette Franz 18/10/2021

Change Management and the 20/60/20 Rule

Annette Franz 18/10/2021

Building the Business Case: No Pain, No Gain

Annette Franz 13/09/2021

CX Journey™ Musings: The More Things Change, the More the Excuses Don’t

Annette Franz 11/05/2021

On Becoming Customer-Centric: Using the Head, Heart, and Hands Model

Annette Franz 11/01/2021