Tag: call centres

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The Next Time You Pick Up the Phone to Call a Customer Service Agent You Might End Up Talking to an Inmate in Tijar, India.

Idris Mootee 02/02/2011

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A Big F***ing Deal in Customer Service (hat tip to Joe Biden)

John Caddell 31/03/2010

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Offshoring Telesales Reduces Close Rates – Why?

John Caddell 30/09/2009

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The Invaluable Stories inside Customer-service Calls

John Caddell 16/07/2009

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Can We Fix Marketing? Most Best Practices Are in Fact Worst Practices.

futurelab 12/01/2022