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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: books
“The Right Fight” Shows that Workplace Conflict Is Essential for Success
John Caddell
08/04/2010
The Green Consumer, 1990-2010
Joel Makower
29/03/2010
Insights and Soundbites from Seth Godin
Denise Lee Yohn
16/02/2010
Video Review of Andrew McAfee’s “Enterprise 2.0″
John Caddell
01/12/2009
When Innovating, Seek Out More, and More Varied, Ideas
John Caddell
19/11/2009
My Reading Journal: Roger Martin’s “The Design of Business”
John Caddell
13/11/2009
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