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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: books
5 #Leadership Books You Must Read in 2019
Annette Franz
30/12/2018
Summer Reading List: 17 Great Books Every Innovator Should Read
Greg Satell
14/07/2016
Book Review: The Endangered Customer by Richard. R. Shapiro
Maz Iqbal
07/05/2016
What Is Customer Experience
Denise Lee Yohn
14/11/2015
Brand Book Bites from Dare To Serve
Denise Lee Yohn
27/09/2015
What Great Retail and Restaurant Brands Do
Denise Lee Yohn
28/08/2015
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