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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
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People, Partners and Places
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Tag: book review
Innovation Lessons from the Great Reset
Dominic Basulto
22/05/2010
The Brain That Changes Itself
Roger Dooley
05/05/2010
Scott Berkun Spells out the Myths of Innovation
Yann Gourvennec
14/04/2010
University of Death by Sean McManus: A Review
David Jennings
25/03/2010
Video Review of Andrew McAfee’s “Enterprise 2.0″
John Caddell
01/12/2009
My Reading Journal: Roger Martin’s “The Design of Business”
John Caddell
13/11/2009
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