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Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: book review
Book Review: The Endangered Customer by Richard. R. Shapiro
Maz Iqbal
07/05/2016
Brand Book Bites from Dare To Serve
Denise Lee Yohn
27/09/2015
Brand Book Bites from Non-obvious
Denise Lee Yohn
15/08/2015
Brand Book Bites from Organizations in the Face of Crisis
Denise Lee Yohn
23/06/2015
Hire for People Skills: Are Those Skills Taught or Innate?
Annette Franz
04/06/2015
Customer Experience Survival Guide
Annette Franz
01/04/2015
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