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Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: B2C relationship
Customer Service or Customer Experience?
Annette Franz
21/10/2013
VOC: Shifting from Asking to Listening
Annette Franz
14/10/2013
If a Tree Falls in the Forest…
Annette Franz
22/09/2013
Knowledge Management and Customer Satisfaction
Esteban Kolsky
14/08/2013
Putting the Customer at the Center of Every Conversation
Annette Franz
07/09/2012
giffgaff: How to Generate Delight and Advocacy without Spending a Fortune
Maz Iqbal
04/09/2012
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