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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: analytics
Operationalizing Your Customer Data
Annette Franz
19/01/2020
10 Ways to Socialize Customer Insights
Annette Franz
23/07/2019
Tips for Designing a Closed-Loop Feedback Process
Annette Franz
03/06/2018
A Customer State Vector? Great Idea – for Customer Experiences
Esteban Kolsky
17/12/2013
10 Tweetable Lessons in Marketing Analytics and ROI
Jon Miller
14/04/2011
The Most Abused Word In Marketing
Ron Shevlin
03/09/2009
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