This is the webinar to accompany the Whitepaper we launched: From Worthless to Priceless - Turning your Contact Centre into Value Centre Webinar. You can download the whitepaper here.
Don't miss also our blog post on the topic. There we explain briefly why we belive the Contact Centre shouldn't be preseived only as a cost centre.
Over the next months, we will bring you several pieces of content about CX, EX and the ROX in the context of different industries (e.g. how to calculate your ROX, how to get the most out of your Voice of the Customer programme, and more).