Tag: VOC

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What’s the Future of Feedback? Stay Tuned…

Esteban Kolsky 14/07/2014

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What's the Cost of Listening to Customers?

Annette Franz 21/05/2014

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Maybe the Voice of the Customer Isn’t

Ron Shevlin 10/04/2014

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If You're Not Scared, Try Harder

Annette Franz 17/03/2014

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CEM Toolbox: Setting the Stage for a VOC Strategy

Annette Franz 13/03/2014

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Customer Experience Optimization Is a Round Trip

Annette Franz 23/01/2014