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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: trends
The Silent Rise of Chat in Customer Service Adoption
Esteban Kolsky
02/02/2015
The Operationalization of Customer Service
Esteban Kolsky
23/01/2015
You See the Over 65's Don't Use Computers – Ba*****it
Dick Stroud
22/01/2015
The Emergence of Mobile Customer Service
Esteban Kolsky
15/01/2015
15 Brand Trends for 2015
Annette Franz
27/11/2014
How To Advance Your Own Movement
Denise Lee Yohn
26/09/2014
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